Rhino-Rack USA – domestic delivery only.
Order tracking. Once your order has shipped, we will send you a shipping confirmation email containing your tracking number(s). Some orders will ship in multiple boxes and each box will have its own unique tracking number. Orders received by 12:00 PM MT ship the same day.
Shipping rates. Rhino-Rack USA offers standard ground services within the United States.
Ground shipping. Arrives in 1 to 6 business days. Business days are Monday to Friday, excluding federal holidays. Weekend delivery is subject to carrier availability. No shipping to P.O. Boxes.
Delivery to extended areas. Please contact Rhino-Rack for a shipping quote to areas outside of the contiguous US (Hawaii, Alaska, US Territories).
Delivery of large items. Oversized items will be shipped using LTL truck services. The shipping company will contact you to schedule a delivery date and time, as you will be required to sign off on the package delivery. Missing the scheduled delivery date and requiring re-delivery or Saturday delivery may incur additional charges. We currently do not deliver the identified large items to Alaska, Hawaii, or Puerto Rico. Please use our Where to Buy page to find local dealers of these products.
Shipping restrictions.
Please note the following restrictions to the Rhino-Rack USA shipping policy:
- You are advised to provide a shipping address where you will be present to receive the shipment. Rhino-Rack USA is not responsible for packages left unattended in the event that the recipient is not available to receive a shipment.
- We do not ship C.O.D.
- All orders must include a complete shipping address and phone number.
- Rhino-Rack cannot deliver to P.O. Boxes, APO, or FPO.
- For oversized product shipments to the contiguous 48 states, only freight ground is available.
- For certain oversized product shipments to Alaska and Hawaii, additional shipping charges may apply. Please contact Rhino-Rack USA for a quote, including these additional fees.
- Delivery times are not guaranteed.
Cargo box and roof top tent flat rates apply to the contiguous lower 48 states.
At Rhino-Rack, we aim for total satisfaction on every order. But we get it: sometimes things don’t go as planned. No worries, our return policy was designed to make things easy.
Here’s the lowdown:
- Returns are accepted within 30 days of receipt when ordered from Rhinorack.com, maxtraxus.com or tredoutdoors.com.
- The item should be new, unused and with all hardware and instructions.
- Reach out to customerservice@rhinorack.com to obtain an RA number and a return shipping label.
Unfortunately, we are not able to accept these items for return:
- Clearance items
- Roof Top Tents
- Awnings
- Cargo Boxes
Introducing the “Big Rus Clause”
Your feedback is essential to our improvement. So, if you’re returning a product, we want to know why! Let us know what went wrong during your ordering process, and why you’re returning the item, and receive a discount code for your next purchase. A small thank you for helping us get better!
Refund details
Returned items are sent directly to our team for review. If they meet the above criteria, we will immediately process your full refund. If the item is damaged and/or missing components, there’s still hope. We’ll evaluate the return and let you know the appropriate refund for its condition.
There is a restocking fee of $5 for items under $50 and $10 for items over $50 that will be applied to your refund.
Need to change or cancel an order?
We understand that things change, you might want to cancel or make an adjustment to your order. Unfortunately, we are not able to change the contents of an order once it has been placed. We do require written notification if you would like to cancel an order. Please reach out to customerservice@rhinorack.com to see if we can cancel the order for you. If you have any other questions or concerns, please contact customer service at 1-877-744-6622.
Rhino-Rack reserves the right to alter these policies and procedures at any time deemed fit.
